Capacity

Description

1. Capacity Knowledge Base + Articles: Empower your agents and provide them with the necessary knowledge base and articles to effectively answer frequently asked questions. With Capacity, you can ensure that your support team has access to the most up-to-date information, allowing them to provide accurate and timely responses to customer inquiries.

2. Chatbots + Helpdesk: Take advantage of AI self-service capabilities with the option for human escalation. Capacity’s chatbots are designed to handle common customer queries, freeing up your support team to focus on more complex issues. And when necessary, the chatbots can seamlessly escalate the conversation to a human agent, ensuring a smooth customer experience.

3. Workflows + Automations: Streamline your key processes and automate repetitive support tasks with Capacity’s workflows and automations. By automating these tasks, you can increase efficiency and productivity, allowing your team to focus on more strategic initiatives.

4. SMS + Livechat: Reach your customers instantly wherever they are with Capacity’s SMS and live chat capabilities. Whether it’s through text messaging or live chat on your website, you can provide real-time support and assistance to your customers, enhancing their overall experience.

5. Dev Platform + Apps: Easily integrate Capacity with your existing apps and systems through their developer platform. This allows you to leverage the power of Capacity within your current tech stack, maximizing its potential and providing a seamless experience for both your team and customers.

6. Teams: Capacity caters to a wide range of teams across various industries, including contact centers, HR & Ops, customer support, IT support, and sales & marketing. No matter what department you’re in, Capacity has the tools and features to support your specific needs.

7. Industries: Capacity serves a diverse range of industries, including insurance, banking, education, mortgage, software, and senior living. Regardless of your industry, Capacity can help you automate support tasks, improve customer service, and streamline your operations.

8. Company Information: Founded in 2017 by David Karandish and Chris Sims, Capacity is headquartered in St. Louis. As part of the equity.com incubator, Capacity has quickly established itself as a leading AI-powered support automation platform.

9. Key Features: Capacity offers a range of key features, including a knowledge base, chatbots, workflows, SMS and live chat capabilities, integration with apps, and support for various teams and industries. These features empower businesses to automate support tasks, provide self-service options, and enhance customer experiences.