Description
collab.com offers a WebRTC-based Cloud Contact Center that is accessible through any browser. Customers can take advantage of self-service options through IVR and Bots, while real-time reporting features and speech analytics ensure quality monitoring. With voice and screen recording capabilities, businesses can gain valuable insights into customer interactions. Collab’s intelligent routing system ensures that customers are connected with the right agent for their needs. With over 600 customers in 70 countries, Collab has been providing digital transformation solutions for more than 15 years, and offers omnichannel management of voice, video, e-mail, instant messaging, and social media all in one interface.
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