Frame

Description

What can Frame do for your business

1. Dynamic Cost Attribution™️ is a powerful feature offered by Framee AI that revolutionizes the way you measure the cost of customer interactions. By combining over 27 configurable factors with your custom signals, it accurately demonstrates the dollar impact of each ticket on your overall cost of service. This enables you to identify tickets that consume more of your team’s time or require more expensive contributors to resolve, allowing you to optimize your resources effectively.

2. Another valuable feature provided by Frame AI is the ability to reveal the real dollar cost of service for every product area. This feature helps build a stronger feedback loop with your product team, as it provides them with crucial information to make informed decisions about product priorities. By understanding the cost implications of each product area, leadership can allocate resources more efficiently and drive better business outcomes.

3. Frame AI goes beyond just measuring costs and empowers you to make data-driven staffing decisions. By analyzing where your costs are going, it helps identify the types of roles and tools that require investment. This ensures that your team is equipped to handle customer needs effectively and efficiently, ultimately improving customer satisfaction and retention.

4. When it comes to evaluating the return on investment (ROI) of your customer support decisions, Frame AI’s cost reporting is invaluable. It provides you with precise insights into how much money a particular decision has saved the company through period over period analysis. This information not only helps you align company priorities with available resources but also reduces the overall cost of service.

5. Frame AI also assists in justifying the staffing budget required to address product issues with support hours. By accurately measuring the cost and business impact of each support case, it enables you to make a strong case for the necessary staffing resources. This ensures that your team can effectively handle customer issues and maintain high levels of customer satisfaction.

6. Prioritizing projects based on their bottom-line impact becomes easier with Frame AI. By providing you with comprehensive data on the cost and business impact of each support case, it allows you to identify projects that will have the most significant impact on your company’s success. This helps you make informed business cases and allocate resources accordingly.

7. Frame AI also helps you proactively identify imbalances and potential fallout. By analyzing data and trends, it enables you to stay ahead of any potential issues and take corrective actions before they escalate. This proactive appproach ensures that your customer experience remains seamless and your team can effectively address any challenges that arise. Get Frame now.