Gladly

Description

What Can Gladly Sidekick Do For Your Business

Empower your customers and boost satisfaction with Gladly Sidekick, an innovative AI and automation platform for self-service experiences. With Gladly Sidekick, you can provide personalized, efficient resolutions to common customer inquiries and complex tasks.

Overview

Gladly Sidekick is a revolutionary customer service solution from Gladly that utilizes advanced generative AI and easy-to-use automation tools. Seamlessly integrated with Gladly Hero, Sidekick enables businesses to deliver unified and comprehensive support across self-service and agent-assisted channels.

Key Features

– Personalized Self-Service Experiences: Sidekick’s Self Service Threads guide customers through resolutions with tailored, conversational interactions. Satisfy customers and boost loyalty through individualized support.

– Generative AI Technology: Harness the power of advanced AI to understand customer needs and automatically generate relevant, human-like responses. Reduce handle times and scale support.

– No-Code Automation: Easily build and customize AI-powered automations without coding. Adapt quickly to changing business needs.

– Unified Platform: Together with Gladly Hero, provide a complete view of customers across self-service and agent interactions. Deliver omnichannel experiences.

Benefits for Your Business

– Efficient Issue Resolution: Empower customers to independently handle complex tasks like returns through personalized self-service.

– Lower Operational Costs: Automate common inquiries to significantly reduce customer service costs.

– Improved CX: Cut wait times and boost satisfaction through 24/7 automated assistance.

– Increased Loyalty: Build lasting relationships by providing customized assistance tailored to each customer.

– Scalability: Scale customer support as your business grows by leveraging the power of AI.

– Unified Platform: Manage all customer interactions in one place with integrated self-service and agent-assisted channels.

Pricing

Gladly Sidekick offers flexible pricing scaled to your business needs. Contact Gladly sales for a customized quote. Volume discounts available.

Ideal Customers

Gladly Sidekick is ideal for medium to large businesses across industries looking to optimize customer service with AI-powered self-service. Companies with high inquiry volumes stand to benefit the most from automation.

Transform Your Customer Support

Say goodbye to frustrating wait times and impersonal service. With Gladly Sidekick, you can provide instant, personalized resolutions on customers’ terms. Contact Gladly today to learn how AI-powered self-service can take your customer experience to new heights.