Interactions

Description

What Can Interactions Do For Your Business

Interactions is an Intelligent Virtual Assistant that provides human-like conversational AI to enhance communication between businesses and consumers.

Main Features Of Interactions

Interactions offers an Intelligent Virtual Assistant (IVA) solution that aims to transform customer service through natural conversational AI. Some of the key features that set Interactions apart include:

• Breakthrough Conversational AI – The IVA allows customers to communicate naturally using speech or text, without being limited to rigid menu trees or IVR systems.
• Human-Level Understanding – Leveraging advanced NLU technology, the IVA can comprehend requests and questions with nuance, like a human.
• Proven at Scale – Built to securely handle billions of customer interactions per year.
• Success-Based Pricing – Customers only pay if the IVA implementation is successful.
• Increased Engagement – Keeps customers engaged across channels with personalized and contextual conversations.
• Improved CX – Streamlined conversations drive efficient, effortless experiences that boost satisfaction.
• Reduced Expenses – Automation of repetitive requests lowers handle times and improves first call resolution.
• Empowered Agents – IVA handles mundane tasks so agents can focus on complex issues and revenue growth.
• Decreased Risk – Fully managed cloud delivery ensures security, compliance, and rapid deployment.

With robust conversational AI capabilities and a track record of delivering proven value at scale, Interactions offers a next-generation virtual assistant solution tailored to elevate customer experience.

Main Benefits Of Interactions

Interactions LLC’s breakthrough conversational AI solution offers multiple benefits for businesses looking to improve customer experience and operational efficiency.

• Allows natural customer communication without rigid menu trees or IVRs
• Comprehends requests and provides responses at a human level
• Proven technology that securely handles billions of interactions
• Success-based pricing model only charges if the IVA is effective
• Increases customer engagement across channels
• Boosts customer satisfaction and Net Promoter Score
• Lowers expenses by automating complex, repetitive tasks
• Reduces average handle time and improves first call resolution
• Decreases agent churn by empowering them to focus on high-value work
• Enables agents to provide expertise on revenue driving tasks
• Minimizes operational risk with fully managed, cloud-based solution

In summary, Interactions’ conversational AI delivers the automation and personalization today’s customers expect while optimizing operations and empowering employees.

Who Is Interactions Best Suited For

Interactions’ Intelligent Virtual Assistants are ideal for any company looking to improve customer experience and operational efficiency through conversational AI technology. Here are some of the main use cases where Interactions can deliver significant benefits:

• Customer service – By handling routine customer inquiries, IVAs reduce call volume to human agents, improve first-call resolution, and deliver more personalized service.
• Sales enablement – IVAs qualify leads, provide product information, schedule meetings, and connect callers to the right sales reps.
• Order management – IVAs process orders, track shipments, provide order status updates, and more to streamline operations.
• IT help desk – IVAs can resolve common tech issues, freeing up IT staff to focus on complex tickets.
• HR/recruiting – IVAs screen candidates, schedule interviews, answer common questions, and more to improve recruiting efficiency.

With proven scalability, advanced natural language understanding, and a success-based pricing model, Interactions is a great choice for large enterprises seeking to transform customer and employee experiences through conversational AI.

Interactions is breakthrough conversational AI that will transform your customer experience – start your free trial today to see the benefits for yourself!