Supportlogic

Description

What Can SupportLogic Do For Your Business?

Imagine a world where your support team can predict and prevent customer escalations before they happen, unlock the true voice of the customer, and streamline operations for maximum efficiency. SupportLogic makes this a reality with its cutting-edge Support Experience management platform.

Streamline Support Operations

SupportLogic’s Backlog Management feature helps you improve support response times and reduce time to resolution. Intelligent Case Routing ensures the right resource is assigned to every customer issue, boosting customer satisfaction. Meanwhile, SLA/SLO Management connects you to easy-to-use reporting, streamlining your support operations.

The platform also offers Proactive Alerts to solve issues faster by alerting stakeholders across your business. Plus, with Account Health Management, you can analyze support outcomes and monitor at-risk accounts, enabling proactive interventions.

Unlock the Voice of the Customer

SupportLogic’s Sentiment Analysis goes beyond customer surveys, unlocking the true voice of the customer. The Text Analytics feature identifies trends across conversations, helping you find and fix service issues. Meanwhile, Predictive CSAT and CES Scores enable you to act on leading indicators and improve quality metrics.

With Customer Support Analytics, you can drill into customer sentiment and product friction using custom reporting. And the Automatic Quality Monitoring feature monitors 100% of support channels with zero additional QA resources.

Pricing and Ideal Customers

SupportLogic offers flexible pricing plans tailored to the needs of businesses of all sizes. Contact their sales team for a customized quote based on your specific requirements.

SupportLogic is an ideal solution for businesses that prioritize exceptional customer support and seek to leverage cutting-edge technology to gain a competitive edge. It’s particularly well-suited for companies with high-volume support operations, complex products or services, and a strong focus on customer retention and growth.

Foster a Culture of Continuous Improvement

SupportLogic’s Quality Monitoring and Coaching features empower you to engage every agent and foster more effective support. The Agent Coaching feature enables consistent and objective coaching in real time, while the Scorecard Builder allows you to create custom rubrics and evaluate performances based on your criteria. QA Reporting provides powerful reporting to better manage support quality, and Voice Analytics detects call quality, enabling coaching on 100% of support conversations.

With SupportLogic’s innovative Support Experience management platform, you can detect hidden insights about customer satisfaction, issue urgency, and potential revenue risks from every support interaction. Gain a deeper understanding of every customer relationship and take decisive action with SupportLogic in real time to protect and grow your business.