Description
In order to address and resolve issues, it is necessary to have visibility into them. Fortunately, with the advent of TheLoops, a CX operations platform, this is indeed possible. By utilizing advanced artificial intelligence technology, TheLoops offers Support and Success leaders the ability to access real-time insights into customer, agent, and product data. This invaluable information allows them to gain an immediate understanding of revenue status and explicit customer behavior, all without the need for a dedicated data team.
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