Unthread

Description

What Can Unthread Do For Your Business?

Streamlining customer support has never been easier with Unthread, the innovative AI-powered tool that seamlessly integrates with Slack. Say goodbye to disjointed support processes and hello to a cohesive, efficient, and collaborative environment.

Seamless Slack Integration

Unthread operates entirely within Slack, ensuring a cohesive and familiar environment for your support teams. No more juggling between multiple platforms – everything you need is conveniently housed within the Slack workspace you already know and love.

With Unthread, you can:

• Convert support requests into prioritized tickets with assignments and SLAs for efficient tracking.
• Utilize automated assignment to ensure accountability and organized handling of incoming messages.
• Prioritize and categorize messages, allowing support reps to address important queries promptly.

AI-Powered Efficiency

Unthread harnesses the power of artificial intelligence to streamline your support processes. With AI message categorization, common queries like bugs, feature requests, and greetings are automatically categorized, saving your team valuable time and effort.

Furthermore, Unthread’s AI-powered response suggestions aid support reps in providing accurate solutions based on common queries, ensuring consistent and high-quality support.

Pricing and Integration

Unthread offers flexible pricing plans to suit businesses of all sizes. With seamless integration capabilities, you can connect Unthread with tools like Salesforce, Hubspot, Linear, and Asana, enhancing functionality and enabling a truly integrated support ecosystem.

Tailored for Your Industry

Unthread is tailored for various industries, including FinTech, Infrastructure SAAS, HR Tech, Agencies, Open Source, and Productivity Tools. With customizable tags, you can add your own tags for roadmap planning and prioritization of customer needs, ensuring a personalized and tailored support experience.

Unthread is the ultimate solution for transforming Slack into a powerful customer support platform. With its AI-powered capabilities, ticket prioritization, and collaborative features, Unthread ensures efficient support workflows and timely issue resolutions. Simplify customer support within Slack and provide exceptional service with Unthread. Experience the future of support today!